complaint·May 9, 2023

LPA interviewed staff and residents regarding the interactions of staff with residents. Based on interviews conducted with residents, staff interact with residents in a friendly and caring manner. If a staff raises their voice, it is not done in anger, rather to allow the resident to hear what they are saying. LPA spoke with staff from the dining room, housekeepers and care providers. There were no instances where a staff heard of other staff yelling or speaking inappropriately to residents. The dining area of the facility is arranged similar to a restaurant. Individuals seat themselves at tables and fill out a menu request. Dining room servers take the request and provide to the kitchen. The meal is then served when the food is ready. Residents have the option of two entrees, soup or salad, several side dishes, desserts and beverages. If residents want even more options, there is an alternate menu with nine more options that is available between the hours of 10am and 6pm. LPA interviewed staff about the assessments, reappraisals and observations of residents. Assisted living residents receive reappraisals bi-annually or as needed. Assisted Living Residents are checked on approximately every hour or when staff are called for assistance. Independent residents do not receive care or supervision by facility staff. The facility requests a daily check in for independent residents. If an independent resident has not checked in by 9AM, the front desk will telephone the individual. If there is no answer, a physical visit is made by staff. If no answer at the door, staff will enter the room to ensure the resident is safe. LPA reviewed call log records for April through May, 2023. Every morning, by 9AM, the previous days requests for service are reviewed by management. If a call response was longer than 10 minutes, an investigation is conducted to determine why there was a delay. Based on interviews conducted, it is common for the care staff to assist the resident before resetting the pendant which results in a response time of more than 10 minutes. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. No citations issued during this visit.