complaint·June 5, 2023

Licensing Program Analyst (LPA) Karina Canela arrived unannounced to open a complaint at Magnolia Court on 06/05/2023. LPA met with Yolanda Harrell, Executive Director. LPA reviewed facility documents and obtained copies. Interviews were conducted and observations were made. Review of Resident (R1)'s records revealed R1 was admitted on 03/23/2023 to Magnolia Court, R1 was then admitted to Kaiser Permanente Emergency Department on 03/24/2023 and discharged back to Magnolia Court on 05/26/2023. Interviews conducted indicated concerns with the care plan not being followed and neglect of R1 was a complaint made against Kaiser Permanente Hospital, not Magnolia Court. Based on records reviewed and statements received, evidence obtained did not corroborate the allegation against Magnolia Court. This agency has investigated the complaint alleging "Facility failed to meet resident's care needs". We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. **No Citations issued.