Incident investigation·January 30, 2026

On 1/30/2026, Licensing Program Analyst (LPA) Jill Nakagawa arrived unannounced to conduct a Case Management Investigation regarding three separate incidents self-reported by the facility. LPA met with Administrator Soriano and conducted interviews with effected residents. Incident 1: Administrator reported the theft/loss of resident's (R1) purse on 1/19/2026. LPA spoke with the Administrator who stated they made a thorough search of R1's apartment and a made police report. R1 later reported that the purse had been found in their apartment. Incident 2: Administrator self-reported an incident on 1/20/2026. According to interview with Administrator, R2 reported to family that on 1/18/2026 a caregiver had told them to shut up and shook them brusquely. Family reported incident to Administrator on 1/19/2026. Administrator began an internal investigation and reported the incident to Community Care Licensing (CCL) on 1/20/2026. LPA interviewed R2 on 1/30/2026. R2 was unable to identify the caregiver. Administrator and Community Care Licensing (CCL) will continue to investigate. Incident 3: Administrator self-reported an incident on 1/30/2026 that was reported by R3 on 1/26/2026. R3 came to Administrator and reported that a sum of money was missing from their wallet. Nothing else was reported stolen. R3 was unable to determine a place or person who may have taken the money, but was certain of the time frame. Administrator is conducting an internal investigation and a police report has been filed. Administrator and Community Care Licensing (CCL) will continue to investigate. No deficiencies were found at the time of the investigation. No citations issued. Exit interview conducted with Administrator.