complaint·January 17, 2025

Residents and staff interviewed did not corroborate the allegation and stated that calls are answered ok, but the facility could use more staff, back in November of 2024. It was also alleged resident hygiene needs not being met for resident R1, in that staff are not available to assist with showers and the bathroom. Investigation revealed, resident was refusing showers. LPA reviewed documentation, for the month of October 2024 R1 received 10 showers and refused 3. Residents interviewed stated they get assistance but sometimes it takes a little longer; no information on how long and when. Although the allegations may be true, based on the above information, and records reviewed, there is not a preponderance of evidence to prove or, disprove, the allegation did occur. Therefore, both allegations are UNSUBSTANTIATED at this time. No citation issued.