complaint·September 22, 2025

The facility locks their front door after business hours to protect residents from people coming into the building without staff knowledge. To the side of the front door is a door bell with a sign informing visitor to press the button to announce their presence. A sign is posted on the front door with two telephone numbers for visitors to call if the door bell does not receive a response. LPA tested the door bell, which was operational, and observed it could be heard from the medication room hallway. Based on interviews conducted and visual observations, the facility is dealing with an ant problem. The facility has a contract with a pest exterminator company and is in communication with them regarding the increase in ants recently. LPA observed bait traps located throughout the facility. LPA was informed that when ants are observed in localized areas, the company will come and spray the areas to address the issue. LPA observed the facility is working to address the ant problem. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.