Complaint·June 3, 2026

Continued from LIC9099... LPA witnessed this incident and administrator touched S1 kindly indicating that they could not talk to R1 in that manner. Per administrator, S1 reacted like that due to R1 accusing them of stealing their debit card. Also, during visit, Administrator told LPA about R1's bruising in their arms due to skin condition. However, there was no LIC602 physician report on file because R1 doesn’t have health insurance at this moment. Based on review of R1’s records, the facility has been in constant communication with pertinent agencies to resolve this issue. Based on interviews conducted with residents (R1, R2 & R3) it was confirmed that S1 raises their voice to residents and frequently ignores their requests for assistance. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6, Chapter 8), is cited on the attached LIC 9099D. Appeal Rights Given. The Administrator was informed that additional civil penalties are under review by the Department by the Health and Safety Code 1569.49 (f). Continued from LIC9099A... The county recently lowered R1’s monthly payment from $3500 to $1939, which goes directly to Parkside Manor through Adobe Services, which is R1’s payee services. LPA was provided with paystubs confirming above information and the existence of debit card. Interviews conducted by LPA with S1 stated that R1’s male friend who comes to visit R1 and stays outside could have taken it from them, but it is unclear if this statement is true or not. Upon learning of stolen debit card, administrator called the social security office to stop any payments been made through that debit card. On 5/15/2026, LPA received written confirmation from the facility that R1 has in their possession a new debit card after they instructed them to never share it or their password with anybody else. Currently, the facility is processing their medical insurance using their government benefits as proof of income. Based on records review and interviews conducted LPA is unable to determine if facility staff could have been financially abusing R1. A finding that the complaint allegation financial abuse is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.