complaint·April 24, 2023

Licensing Program Analyst (LPA) Karina Canela arrived unannounced for the purpose of delivering complaint findings on complaint 21-AS-20230222133208. LPA met with Imelda "Mel" Garcia, Facility Manager. During the investigation LPA conducted interviews, reviewed documents requested. Complainant alleged that after resident, R1 passed away on 02/15/2023, R1's personal belongings were removed from the facility on 03/08/2023 or 03/09/2023, but they were not issued a refund in the correct amount. Facility stated belongings were removed on 02/25/2023. Facility issued a refund check on 02/15/2023 which was within the 15 days required by regulation. This Agency has investigated the complaint alleging "facility failed to issue a refund". We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted with Imelda "Mel" Garcia, Facility Manager. *No deficiencies cited.