complaint·October 5, 2022

Complaint alleges that Staff are not allowing resident to have private conversations and/or visits. Based on interviews conducted, observations and placement of the auditory baby monitor in the facility kitchen, the auditory baby monitor is put in a common area of the facility and private conversations and/or visits can be heard by facility staff inside the kitchen at any time (See LIC 9099D) . Deficiencies cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Appeal rights given. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview was conducted, and a copy of this report was signed and given to the Licensee/Administrator. LPA conducted a subsequent complaint investigation inspection on September 26, 2022 and learned that the resident has since relocated. LPA conducted an additional walk through on said date and found no evidence to suggest that incontinence needs were not being met. A finding that the complaint allegation of Staff are not addressing resident’s incontinence needs in a timely manner are unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. Exit interview was conducted and a copy of this was report was signed and given to the Administrator.