complaint·October 7, 2025

Continued from LIC9099... LPA conducted interviews with S1, who confirmed that R1 had requested to go to the hospital after reporting a fall. S1 stated that they told R1 they would need to pay a transportation fee before to be taken to the hospital for his doctor appointments. R1 declined to make payment without a receipt, the administrator called 911, and R1 was transported by emergency services. S1 confirmed that later the same day, they informed the hospital that R1 would not be returning to the facility and that they dropped off his belongings at the hospital. S1 stated they did not follow up info regarding R1’s condition and could not provide any documentation to support her claim that R1 declined to return to the facility. No written statements, logs, or records were provided to indicate that R1 refused to return. Additionally, R1 had paid rent through 08/22/2025. Based on interview conducted, this allegation is Substantiated . A finding that the complaint allegation is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiencies, on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment. Exit interview conducted. Copy of report, LIC9099D (Deficiency Page), Plan of Corrections, and Appeal Rights discussed and provided to Executive Director/Administrator. Signature on form confirms receipt of documents. Continued from LIC9099... S1 denied over charging residents for the cost of medications themselves. LPA requested documentation and reviewed the admission agreement, which reflected a $6 service fee related to medication delivery. No documentation or statements were found indicating that residents were charged for medications beyond the agreed-upon delivery and transportation fee. Based record review, interviews conducted, and observations made, this allegation is Unsubstantiated . A finding that the complaint allegation is Unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Exit interview conducted. Copy of report discussed and provided to Executive Director. Signature on form confirms receipt of documents.