complaint·October 20, 2025

(Continued from 9099) Staff (S1) stated that it may be that R1 thinks that staff are invading their privacy but it is on the care plan to check on the health and welfare of R2 every 30 minutes.  LPA was informed that staff knock before entering the room and announce who they are.  No one has ever said “don’t come in” or “go away”.  In addition, R2 cannot get in and out of bed without staff assistance and has incontinence issues. LPA has talked with the family member (FM1) of R1.  FM1 stated that R1 has a habit of making false statements involving staff mistreating R1and calling 911 unnecessarily; making false claims and allegations at multiple facilities that R1 was residing, without cause or evidence. LPA also interviewed staff who stated that they were not aware of any staff members carrying on in that manner; violating residents’ personal rights.  Due to a lack of corroborating evidence the allegation that staff have violated resident’s personal rights is unsubstantiated.  Although the allegation may have occurred there is not a preponderance of evidence therefore the allegation that personal rights have been violated is UNSUBSTANTIATED.