complaint·April 10, 2023

Complaint alleges that staff do not provide clothing to resident. Based off of interviews and observations on March 23, 2023, LPA observed residents to be properly clothed. Furthermore, LPA observed residents to be content in placement. LPA could not prove or disprove the allegation due to inconsistent statements made during the course of the investigation. Complaint alleges that staff do not ensure resident’s hygiene needs are met. Based off of interviews and observations on March 23, 2023, LPA observed residents to be content in placement. Interviews with residents, witness and an outside provider yielded no concerns with facility operations which includes the care of the residents in placement. LPA could not prove or disprove the allegation due to inconsistent statements made during the course of the investigation. Furthermore, LPA conducted a tour of the facility during the opening of the complaint on March 23, 2023 and found that the facility was clean and at a comfortable temperature. LPA also toured resident rooms which smelt appropriate during the opening of the complaint on March 23, 2023. Complaint alleges that staff does not provide nutritious meals. Based off of interviews that were conducted and document reviews that were conducted, LPA could not prove or disprove that staff do not provide residents with nutritious meals. On March 24, 2023, LPA reviewed the Facility Food menu and found that menu to be appropriately filled out with times that meals are served. A finding that the complaint allegations of staff do not provide a diaper to resident, staff do not provide clothing to resident, staff do not ensure resident’s hygiene needs are met and staff does not provide nutritious meals are unsubstantiated meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED. Exit interview was conducted and a copy of this was report was signed and given to the Administrator. This agency has investigated the complaint alleging that staff is unable to properly communicate with residents due to language barrier. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.