complaint·March 7, 2024

Continues from LIC9099... Based on LPA’s interviews and observations, LPA has determined and confirmed that although the bathrooms were clean and in a sanitary condition on recent LPA inspection conducted on 1/26/2024, LPA is unable to determine if an area of the facility was unclean or unsanitary condition at a prior date. A finding that the complaint allegation occurred of staff did not maintain facility sanitary is unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED. Regarding the allegation, staff do not maintain the facility in good repair. Per anonymous reporting party, the knobs in the shower in the first bathroom are hard to turn, the third bathroom is under construction and doesn't have a toilet in it. Also, it was alleged that a wall in bedroom number five doesn't have electricity, the facility's electricity comes from "an electrical cord that runs through a threshold into the facility”, and they didn't know where the source of the electricity comes from. Based on LPA’s interviews conducted with Administrator, the facility has started the remodeling process about two months ago, they ensured LPA that there is not going to be any structure changes other than upgrading the flooring, toileting, and painting to the bathroom. On 1/26/24, LPA conducted an unannounced visit to the facility, toured the facility inside and outside, LPA/Administrator confirmed that bathroom #3 is under construction, it was locked during visit and there was no toilet in it. However, the facility has accommodated residents to use other available bathrooms as follows: Resident located in bedroom #1 has a bathroom that is working properly inside their bedroom. Resident located in bedroom #2 uses bathroom #2 for showering and toileting. Residents located in bedroom #3 and 6 who were using bathroom #3 that is currently under construction were instructed to use bathroom #2. Bedroom #5 is vacant at the time of visit. Bedroom#6 has a bathroom inside the room that it is working properly. LPA also reached out to Sonoma County Code Enforcement who confirmed that new toilets and floors do not require a permit, unless they are installing new plumbing, electrical lines, or anything structural with the existing walls. Regarding the electricity issue, Administrator LPA that GFI breaker popped up and it was fixed the same day. During LPA’s visit on 1/26/24, all bedroom’s light fixtures, wall outlets have electricity and there were no electrical cords running by a threshold observed in bedrooms. Based on LPA’s interviews and observations, LPA has determined that facility did ensure that building is safe and in good repair for the safety and well-being of residents in care. Therefore, LPA was unable to either prove or disprove the above allegation. A finding that the complaint allegation occurred of staff do not maintain the facility in good repair is unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.