complaint·May 21, 2024

Continued from LIC9099... On 5/1/24, the department received a second call from another agency reporting additional information regarding the same allegation. However, this incident was involving three other residents (R2, R3 and R4) who were transported to a regular checkup, but as R2 pulled up their sleeve for blood test, it was noticed bugs attached to R2’s arm with possibly under the skin, along with some long black marks. Based on LPA’s records review, on 4/6/24 the Santa Rosa Police Department have conducted a welfare visit to the facility (event # SR2400040510), where findings resulted in a case closed disposition and referral to another agency due to findings of bed bugs, lack of cleaning and maintaining logs updated. The facility provided records of internal temperature log documentation that indicates that the facility had been treating resident’s rooms in a regular basis, but R1’s room revealed that the last treatment was conducted on 10/25/23. Based on observations, LPA conducted an unannounced visit to the facility on 4/9/24. During this visit, LPA toured resident’s bedroom and observe the facility appeared to be clean, safe and in sanitary condition. Although, LPA is unable to determine if an area of the facility was clean and sanitary condition at a prior date. On 5/3/24, the facility notified the department that they have treated R2’s bedroom and confirmed that R2’s room has not been treated since September 2023. After been notified of the presence and lack of treatment of bedbugs in the facility. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6, Chapter 8), is cited on the attached LIC 9099D. Appeal Rights Given.