complaint·August 29, 2024

Continued from LIC9099... They assessed along their hair line due to severity. R1 had a crown on the top of their head and a clip of the back, which were difficult to remove, but once done, they applied conditioner to soften the hair. At that time, they were able to open the matted hair into two halves and noticed the infestation of lice and knits. Staff took turns to work on R1’s hair for almost four hours to complete the removal of lice.” A picture of hair was provided to the Department as well as another written statement signed by receiving facility house manager confirming the same information. During this investigation, the facility provided LPA with R1’s physician report dated 1/19/24 indicating that R1 was able to care for themselves and perform all. However, based on records review of R1’s admission agreement, it was agreed by the facility and R1 that the facility will assist with daily living activities including hygiene and grooming needs. Also, R1’s care notes revealed that on 7/2/24 staff smelled bad odor coming from R1’s clothing and body. Per daily care notes, staff requested to R1 to take a shower, but R1 refused to take a bath. The facility did not assist R1 with hygiene and grooming needs as agreed in their admission agreement. After reviewing incident reports log from the facility, LPA was unable to find any reports made to R1’s responsible parties including CCL about this incident and no further details were documented into the facility daily care notes regarding R1’s not taking showers. On 7/23/24 R1 was evicted from the facility due to unrelated reasons to this complaint. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6, Chapter 8), is cited on the attached LIC 9099D. Appeal Rights Given. An immediate civil penalty in the amount of $250 will be issued for repeated violation within the last 12-month period.