Follow-up·August 29, 2024

Licensing Program Analyst (LPA) Cuadra arrived unannounced for the purpose of conducting a case management to follow up on Administrator certificate and met with Charito Santos, Administrative Assistant. On 6/28/23 an informal meeting was conducted in the Santa Rosa Regional Office to address concerns regarding Administrator certification at this facility and the Licensee's other facility, Mc Hugh Care Home 490108000 in which Tiffany Dizon is the identified Administrator. During annual inspection on 7/23/24, LPA issued a citation to the facility due to not having supporting evidence that submitted required documentation was received by the Department's certification unit and Licensee agreed to re-submit it timely. On 7/25/24, the facility submitted certified mail tracking # 9589 - 0710 - 5270 - 2020 - 4761-14 dated 7/25/24 with Sacramento's address on it to CCL to clear the citation. However, On 8/21/24, LPA have followed up with the Department's certification unit to verify that documentation mailed was received, but they stated that they did not receive any renewal/new application documentation for any of both facilities. During today's visit, LPA have a discussion with Administrative Assistant regarding this issue and was told that Licensee is waiting to fix the computer, so they will be able to submit required documentation via online, but they were not able to provide a date to do so. The Department have previously cited for this issue and will be reviewing the information obtained to determine further actions. No deficiencies cited during today's meeting. Exit interview conducted with Administrative Assistant and a copy of this report was given.