Follow-up on corrections·February 13, 2025

Licensing Program Analysts (LPAs) Cuadra and Deniz arrived unannounced for the purpose of conducting a case management to follow up on Administrator certificate and met with Administrative Assistant Charito Santos. Licensee Nick Aquino was not able to come to the facility due to been out of the country, but LPAs held a conversation via phone with Tiffany Dizon who is Administrator at their sister facility Mc Hugh Care Home. On 6/28/23 an informal meeting was conducted in the Santa Rosa Regional Office to address concerns regarding Administrator certification at this facility and the Licensee's other facility, Mc Hugh Care Home 490108000 in which Tiffany Dizon is the identified Administrator. During annual inspection on 7/23/24, LPA have issued citations to the facility due to not having supporting evidence that submitted required documentation received by the Department's certification unit and Licensee agreed to re-submit it timely. On 7/25/24, the facility submitted certified mail tracking number dated 7/25/24 with Sacramento department's address on it to CCL to clear the citation. However, on 12/5/24, LPA have followed up with the Department's certification unit to verify that documentation mailed was received, but they stated that they had staff trying to work with them to resolve their incomplete application for almost an entire year. After multiple notices the certification unit withdrew their application due to failure to follow up and comply with Administrator Certification renewal requirements and lack of communication to remediate their application in a timely manner for both facilities. During today's visit, LPAs have a discussion with Tiffany via phone regarding this issue and was told that it has been hard to appoint a certified administrator to fill out the administrator position, which it has been the same reason given to the Department on 12/6/24 by Nick. Per Tiffany, Nick has completed and submitted Administrator certificate for further processing. However, Licensee keep failing to follow up on their submitted application to the certification unit. LPA will be issuing a citation and civil penalties on the amount of $250. Licensee have been informed that if they don't comply with regulations additional civil penalties will be warrant until this issue gets resolved. Deficiencies cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Appeal rights given. Exit interview was conducted with Administrative Assistant and a copy of this report was given.