complaint·April 10, 2025

Continued from LIC9099... R1’s physician report dated 1/3/2025 revealed that R1 can leave the facility unassisted without any mental challenges. However, during interviews conducted with facility staff and R1’s responsible party confirmed that R1 needs to get transferred to a memory care facility due to rapidly decline of their cognitive abilities and their actively involvement on this process to get expedited with pertinent parties. A finding that the complaint allegation occurs of staff did not provide adequate supervision resulting in a resident wandering away from the facility is unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED. Regarding the allegation of staff are not safeguarding residents’ monies. Per Reporting party, during the incident on 3/2/25 resident (R1) mentioned that somebody took all their money without any further details. Based on records review, the facility does not handle R1’s cash resources. During the investigation LPA conducted interviews with various parties including their case worker who confirms that R1 receives checks directly mailed to their physical address (facility address), these funds are issued by Tsunami Enterprises who is the payee services vendor, then case worker takes R1 to a financial institution to cash out the check. Although, it was revealed that there is an unclear incident regarding cleared check #2010634 dated 12/13/24 in the amount of $450. According to Tsunami representative, the incident was followed up with the bank by pertinent parties and were told that the check was cashed out by R1, if any other account details were needed, R1 will need to complete a fraudulent activity affidavit, have it notarized, then the completed form will need to be submitted to the bank to get the money refunded as well as filing a police report to have them actively investigate it, but since it’s below the felony threshold, the incident was not been able to get it resolved. Therefore, LPA was unable to determine if allegation could happen during the time of the alleged incidents. A finding that the complaint allegation occurs of staff are not safeguarding residents’ monies is unsubstantiated meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is UNSUBSTANTIATED.