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Inspection visit

complaint

AA BEST CARE HOMESLicense 4968016841 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

Continued from LIC9099... LPA learned based on interviews with staff (S1) and residents (R1 & R2) confirmed supporting information that S1 raises their voice to residents in care for “no reason”; S1 revealed at times raises voice due to residents and S1’s hearing challenges resulting in S1 speaks in a louder voice. LPA’s interviews revealed S1’s intent when communicating with residents in care is not to yell; But, to ensure residents in care hear communication. Although S1 wears hearing aids for both ears, S1 showed LPA their hearing aids were kept next to them, but both ear pods were still in their case. LPA inquired about the reason why they were not wearing them and S1 could not provide a reasonable response other than “I forget to wear them most of the time”. Previously, there was an unsubstantiated complaint # 21-AS-20191127093903 raised concerns regarding the same issue and the same statements were obtained from S1. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6, Chapter 8), is cited on the attached LIC 9099D. Appeal Rights Given. The Department will review the information obtained to determine if any further action is needed.

Citations

1 citation recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 1569.269(a)(1)Type A

    Type A - §1569.269 Enumerated rights; severability (a) Residents of RCFE facilities for the elderly shall have all of the following rights: (1) To be accorded dignity in their personal relationships with staff, residents, and other persons. This requirement has not been met as evidence by: Based on interviews with residents and staff, the facility staff (S1) yells at residents resulting in residents keeping their heads down and withdrawing from conversations to prevent S1 from raising their voice at them, which poses an immediate risk to the health and safety of clients in care.

FAQ · About this visit

Common questions about this visit

What happened during the September 18, 2025 inspection of AA BEST CARE HOMES?

This was a complaint inspection of AA BEST CARE HOMES on September 18, 2025. 1 citation were issued: 1 Type A (serious).

Were any citations issued to AA BEST CARE HOMES on September 18, 2025?

Yes, 1 citation was issued (1 Type A, 0 Type B). The first citation was for: "Type A - §1569.269 Enumerated rights; severability (a) Residents of RCFE facilities for the elderly shall have all of th..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.