complaint·July 6, 2021

Licensing Program Analyst Leibert arrived unannounced for the purpose of completing the investigation of this complaint. LPA met with *********and delivered this department's findings. Complainant has alleged that facility staff are verbally and emotionally abusive to R1 by yelling at R1 and by causing pain when providing hygiene care. During the course of the investigation, this department has taken statements from staff and residents, reviewed and obtained documents, made observations and conducted unannounced site visits. The following determinations have been made: R1 makes similar accusations to those of Complainant; Facility staff and Administrator deny the allegations; Other residents and family member state the staff are kind and have not observed any abuse of residents by staff; R1 has medical condition rendering R1 in pain and sensitive to being turned by staff; No additional witnesses were located. Although the allegation may be true, based upon statements made and observations, there is not a preponderance of evidence to prove the allegation is, or is not, true. Therefore, the complaint is UNSUBSTANTIATED. ****No citations issued today*****