complaint·April 15, 2022

Continued from LIC9099C On 8/30/2021, the resident was admitted to the hospital. On 8/31/2021, the resident’s personal items were put into their room at the facility in anticipation of the resident moving in. On that day, the resident’s responsible party gave the facility the first month’s rent check in the amount specified on the signed Admission Agreement. Document review showed that the check was for the full amount and did not have the “deposit” amount deducted. Per interview with Administrator, that was an oversight and they intended to credit that amount on the following month. Due to concerns that resident may have needed a higher level of care, the resident did not end up moving into the facility. The responsible party removed resident’s personal belongings out on 10/4/21 which was over one month after bringing their personal belongings into the facility. Per document review, the responsible party also signed an agreement indicating that they would give a 60-day notice if they were terminating the agreement. LPA was unable to find documentation that a 60-day notice was given to the facility. The deposit was applied to rent which should have been due for the month of October 2022 as per the signed agreement. Although the resident did not physically stay at the facility during the time their belongings occupied the agreed designated space, the facility was unable to admit another resident in order to generate income for this space. This agency has investigated the complaint alleging that facility has not issued a refund. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.