Complaint·April 28, 2023

In review of records, and interviews with all staff, and other parties, residents receive bathing/showering as needed and required, including if ordered by the Physician.Residents have a shower list of when they have showers during the week. If a resident refuses staff will ask again, and if refused again by the resident, staff will report to their Supervisor so they can follow-up on providing the shower to the resident. Residents are not handled roughly and/or spoken to inappropriately by staff providing any care needs/services to resident(s), per interviews. Per record reviews and interviews, residents are receiving toileting/incontinent needs as required; Staff are trained to meet the toileting needs and care services provided to residents in care. Per interviews, toileting needs are being met by staff for residents in care. Residents dietary needs are being met by the facility staff per interviews and record reviews. The facility has a record log of all dietary needs for residents on special diets. The Kitchen staff is made aware and provides special diet meals and snacks for residents requiring it. If a resident is eating a food they shouldn't a resident in memory care would be redirected as needed, other food items/snacks will be offered, per interviews. LPA obtained copies of Special Diet records from the binder. There was no information obtained that supported a substantiation that violations occurred regarding the allegations. Based on the interviews, record/document reviews, and related information obtained during the investigation, the allegations, Facility staff did not appropriately assist resident with toileting, Facility staff handled resident roughly, Facility staff are not following physicians orders to bathe resident, Facility staff speak inappropriately to residents, Facility staff are not meeting resident's dietary needs are, Unsubstantiated, meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No deficiencies cited during todays visit. Exit interviews were conducted.