Complaint·April 28, 2023

There was no information obtained during this investigation to support a violation had occurred regarding Administrator coverage in the facility. LPA interviewed staff S1, regarding the elevator incident, and repair(s). LPA requested copies of documents, and received them from the Administrator during the visit. Investigation revealed that the elevator went out of service at approximately 7:55am on 4/14/23, and the Elevator Technician was called out to inspect and repair the elevator. The Technician identified that a circuit board had malfunctioned and needed to be replaced. This part had to be ordered, and the Technician would return once the part was received. The Technician explained to the Administration staff that in an emergency such as 911 and/or resident Dr. Appointment(s) or to get residents dependent on wheelchairs back up to their rooms on the 14th, they could use the outside elevator buttons to call up the elevator and/or to call the elevator down. The circuit board(s) that went out control the buttons inside of the elevator. The facility also has emergency disaster plans, and evacuation plans if needed in an emergency. The facility ensured all meals would be delivered, activities would also be held on the second floor for residents wanting to participate. A few residents were assisted to use the elevator for their Doctor appointments, and it was used to move a few residents back to the second floor on the 14th. All residents were notified on the 14th by staff, including information provided on plan to provide all needed services while the elevator was down. Responsible parties of residents were also notified on the 14th. The Technician came into the facility and worked on the elevator 4/18 but the elevator still needed an additional circuit board. The part was received and the Technician repaired the elevator, and it was available for resident use late afternoon. on 4/21/23. Resident services returned back to normal operation. Licensing was also notified as required regarding the incident, facility's plan of action, and repairs completed. There was no information obtained during this investigation to support a violation had occurred regarding the facility was in disrepair. The incident was addressed appropriately per regulations. Based on the interviews, record/document reviews, and related information obtained during the investigation, the allegations, Facility does not have an acting administrator in charge Facility is in disrepair, are Unfounded. We have found that the complaint allegations was Unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. No deficiencies cited during todays visit. Exit interviews were conducted.