Complaint·August 1, 2023

R1 called for a medication technician on their own, and reported their long wait for assistance. Administration staff stated they conducted interviews and reviewed information obtained from parties that had reported to them prior to the LPA's visit. Per record reviews and interviews, staff(S3) was spoken to, and provided information regarding their job duties/customer service, regulation requirements, and provided additional training to complete. LPA requested copies and received them from the Administrator. Based on LPA interviews, review of records, and information LPA obtained, the investigation has revealed that the allegation of " Staff do not respond to residents' requests for assistance in a timely manner" is substantiated. Due to the substantiation of the allegation, a citation, 87468.2(a)(4) Additional Personal Rights of Residents in Privately Operated Facilities- In addition to the rights listed in Section 87468.1, Personal Rights of Residents in All Facilities, residents in privately operated residential care facilities for the elderly shall have all of the following personal rights: To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. will be cited today, see LIC9099D. The preponderance of evidence standard has been met, therefore the allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6, Chapter 8), is being cited. Failure to correct deficiencies by due dates, may result in additional deficiency citations and/or civil penalties being assessed. Appeal Rights Given. Exit interview conducted with the Administrator Maria Cortez. R1 was provided the specific OTC medications on 7/13/23 to handle on their own, per record review. Admission agreement was reviewed. No information obtained to support a violation had occurred. Per record review, all medications are being provided per Dr's Orders. There was no information obtained to support that the facility is not following resident's(R1) Dr's orders or that the facility is not following R1's admission agreement. Based on the interviews, record/document reviews, and related information obtained during the investigation, the allegations, "Staff are not following physician's orders/instructions regarding resident's medications" and "Facility is not following the Admission's Agreement" are Unfounded. We have found that the complaint allegation(s) was Unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. No deficiencies cited. Exit interview was conducted with the Administrator.