Complaint·September 5, 2023

Based on LPA interviews with staff, interviews with other related parties, review of records, and information LPA obtained, the investigation has revealed that the allegation of "Staff are not ensuring that resident(s) receive their medication(s) timely" is substantiated. Due to the substantiation of the allegation, a citation, 87465(a)(4) Incidental Medical and Dental Care- The licensee shall assist residents with self- administered medications as needed, will be cited today. Deficiency on LIC9099D. Per LPA's review of call log records, interviews with two(2)staff, and interviews with other related parties, the investigation revealed that R2 had used the call bell/pendant on 5/20/23 at 3:36am, and it rang staff five(5) times, there was no response by medication technician until twenty-four(24) minutes after resident rang for assistance. R2 used their call bell/pendant on 6/27/23 at 5:34pm, and it rang staff six(6) times, there was no response by caregiver until twenty-five(25) minutes after resident rang for assistance. Based on LPA interviews with staff, interviews with other related parties, review of records, and information LPA obtained, the investigation has revealed that the allegation of " Staff did not ensure that resident's call button was operable and/or answered timely " is substantiated. Due to the substantiation of the allegation, a citation , 87468.2(a)(4) Additional Personal Rights of Residents- In addition to the rights in Section 87468.1, Personal Rights of Residents: To care, supervision, and services that meet their individual needs and are delivered by staff that are sufficient in numbers qualifications, and competency to meet their needs. this will be cited today. Deficiency on LIC9099D. The preponderance of evidence standard has been met, therefore the allegations are found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6, Chapter 8), is being cited. Failure to correct deficiencies by due dates, may result in additional deficiency citations and/or civil penalties being assessed. Appeal Rights Provided to the Administrator. Exit interview conducted with the Administrator Maria Cortes. Per record reviews of resident reports, and staff interviews, incidents where a resident may be having behaviors, aggression and/or two residents having an altercation, are handled by staff redirecting residents as needed. Incidents are reported to Supervisors who will ensure follow-up as needed. Residents are monitored as needed. There was no information obtained to support violations had occurred regarding the allegations. Based on the interviews, record/document reviews, and related information obtained during the investigation, the allegation "Facility laundry services are unsanitary, Staff left resident in soiled items for an extended period of time, Staff are not providing a safe environment for resident(s) in care. " are Unsubstantiated, meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No deficiencies cited. Exit interview was conducted with the Administrator Maria Cortes.