Complaint·March 5, 2024

Per review of records and interviews, there are times R1 is out of the community with POA and/or other family member(s), and may miss their supplement shake being provided to them, this is documented in records. Required parties are notified of R1's missed medication order, per record reviews. There is differing information obtained in the investigation regarding the allegation that "staff are not following Physicians orders". There was no information obtained that supported that a violation had occurred. Based on the interviews, record/document reviews, and related information obtained during the investigation, the allegation " staff are not following Physicians orders" is Unsubstantiated, meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No deficiencies cited. Exit interview was conducted with the Administrator Maria Cortes.