complaint·June 1, 2023

Continued from LIC9099 Per interviews, resident came to the facility but was missing their medication so returned to the emergency room. Some interviews report that the resident insisted on returning to the hospital while another reported that the Licensee returned the resident with no notice. Staff did not stay with resident while they were in the hospital and the resident did not return to the facility once discharged. Per file review, an Admission Agreement was not completed. Based on evidence obtained during investigation, it was not clear if facility refused to bring resident back to the facility or if resident refused to return to the facility. A finding that complaint allegations Personal Rights and Licensee refused to allow resident to return to facility from the hospital was unsubstantiated meaning that although the allegations may have happened there is not a preponderance of evidence to prove that the allegations occurred. No deficiencies cited.