complaint·October 20, 2023

Continued LIC9099 Per interviews, residents are provided meals with fruits and vegetables. LPAs observed sufficient incontinence products for residents and per interviews, residents are able to communicate when they need their incontinence brief changed. LPA was unable to confirm through interview that residents are not being provided regular incontinence care. Staff speaks to resident in an inappropriate manner – Complaint alleges that Licensee spoke to a resident in a loud, rude and disrespectful way. LPA interviewed multiple residents who did not report that staff spoke to them in a loud, rude or disrespectful manner. Staff withholds food from resident - Complaint alleges that staff are instructed to not bring food to a resident “as punishment”. LPA conducted interviews and was unable to confirm that food is being withheld from residents. Staff does not properly check resident's blood sugar when administering insulin – Complaint alleges that resident who is insulin dependent get their blood sugar tested and injection given by staff without staff properly cleaning the skin and not ensuring that resident is receiving the correct dose. Facility does not currently have a resident on insulin. Former insulin dependent resident was not available for interview. Regulation does not allow residents to receive an injection from someone who is not an appropriately skilled professional. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are unsubstantiated. No deficiencies cited during this inspection.