Office review·July 31, 2024

Regional Manager, Carla Nuti-Martinez, Licensing Program Manager Victoria Bertozzi, and Licensing Program Analyst Christi Coppo met with Licensee, Bot Alicdan to conduct a Non-Compliance Conference. Parties discussed multiple areas of concern including but not limited to the following: Administrator Duties and Plan of Operation Staff Training Resident and staff records Resident Care and Personal Rights Insufficient Staffing Failure to clear deficiencies timely Medication Management Failure to follow through with TSP Licensee to ensure the following: Follow through with responding to and participating with the Technical Support Program Ensure compliance with areas including, but not limited to, staff training records, maintaining staff and resident records and pre-pouring of medication. Ensuring personal rights of residents in care and ensuring resident needs are met. Licensee agrees to be placed on a non-compliance plan for a period of two years. Licensee has agreed to Technical Support Provider (TSP) service. CCL will submit a TSP referral No deficiencies cited.