complaint·March 4, 2026

...Continued from 9099 The facility submitted a LIC-624 Unusual Incident/Injury Report stating that the resident slipped off of their chair. LPA interviewed resident R1. When asked if the staff have ever yelled at them resident R1 stated, “No, I don’t remember. I would have yelled back at them if they had”. LPA asked resident R1 if they have ever been dropped or hurt while transferring with staff assistance. Resident R1 stated, “no”. LPA asked resident R1 if staff have ever treated them maliciously or if staff have yelled at them. Resident R1 stated, “no”. LPA asked resident R1 if they have any complaints about living conditions or any complaints about how they are being treated. Resident R1 replied, “no, but if I have a problem with anything, I tell them”. LPA interviewed several other facility residents. The other residents stated that they have never witnessed any staff yelling at them or other residents. When LPA interviewed staff members, they stated that they have not yelled at residents but sometimes talk loudly as some residents are hearing impaired. So, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. No deficiencies cited during today's visit. Exit interview conducted. Copy of LIC9099 and LIC9099-C discussed and provided to Licensee, Luingning “Bot” Alicdan . Signature on form confirms receipt of documents.