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Inspection visit

complaint

TERENE MANORLicense 4968030472 citations on this visit
2 citations recorded

Inspector’s narrative

What the inspector wrote

...Continued from 9099 Resident responded stating that, “I never get anything positive, just negative feedback. It’s hard to take when you can’t take care of yourself” and that staff “like to push the weak down” adding that the identified staff has favorites, is mean to them and is always on their case. Resident reported that they “have basically stopped talking as I just don’t want to deal with it”. “It” being in reference to being treated negatively. Another resident interviewed reported that a resident stated that a staff member yelled at them and other residents. They stated, “we would have yelling matches”. When asked to elaborate, the resident stated, “we used to battle.” When asked if the facility provides snacks a resident said, “I am afraid to ask for snacks, I don’t want to get yelled at.” Resident stated, “I need to be careful when I open my mouth”. Based on LPA’s interviews, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6 Chapter 8, are being cited on the attached 9099D. Exit interview conducted. Copy LIC-9099, LIC-9099C, LIC-9099D, Plan of Corrections and Appeal Rights discussed and provided to Administrator Shevick. Signature on form confirms receipt of documents.

Citations

2 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87468.1(a)(1)Type B

    87468.1Personal Rights of Residents in All Facilities(a) Residents in all residential care facilities for the elderly shall have all of the following personal rights:(1) To be accorded dignity in their personal relationships with staff, residents, and other persons. This requirement is not met as evidenced by: Based on observation and interviews, the licensee did not comply with the section cited above in that two (2) out of five (5) residents reported incidents of verbal and emotional abuse which poses a potential health, safety or personal rights risk to persons in care.

  • 87468.1(a)(3)Type B

    87468.1Personal Rights of Residents in All Facilities(a)Residents in all residential care facilities...the following personal rights:(3)To be free from punishment, humiliation, intimidation, abuse, or other actions...such as... interfering with daily living functions such as eating, sleeping, or elimination. This requirement is not met as evidenced by:Based on observation and interviews, the licensee did not comply with the section cited above in that two (2) out of five (5) residents reported incidents of verbal and emotional abuse which poses a potential health, safety or personal rights risk to persons in care.

FAQ · About this visit

Common questions about this visit

What happened during the September 23, 2025 inspection of TERENE MANOR?

This was a complaint inspection of TERENE MANOR on September 23, 2025. 2 citations were issued: 2 Type B.

Were any citations issued to TERENE MANOR on September 23, 2025?

Yes, 2 citations were issued (0 Type A, 2 Type B). The first citation was for: "87468.1Personal Rights of Residents in All Facilities(a) Residents in all residential care facilities for the elderly sh..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.