Complaint·May 27, 2021

Associate Governmental Program Analyst (AGPA) Walden conducted a telephone interview, on 5/27/21 at approximately 9:53AM with Administrator Ferdinand Buot. AGPA requested specific records/documentation regarding food/dining service procedures, updated Appendix A (effective 7/15/21) and 60 day notice to residents for both items. Administrator Buot submitted all items on 5/27/21 approx. 3:10pm. AGPA conducted a call with Witness 1 (W1) on June 1, 2021 at approx. 3:38pm about the allegations and W1 stated that she was aware of the optional items being waived and discussed “material” changes. AGPA conducted a call with complainant (R1) on June 1, 2021 at approx. 2:00pm about the allegations and which statutes RI believed were being violated, R1 agreed that there was not a statute that community was in violation of. The concern is the items being waived and those costs eventually being allocated to the rest of the residents. Based upon interviews with staff and residents, as well as a review of notices provided to residents as required by HSC 1788(a)(23) requiring that the provider give written notice to the resident at least 30 days in advance of any change in the resident's monthly care fees or in the price or scope of any component of care or other services, we have found the allegation to be UNFOUNDED, meaning that the allegation is false, did not happen, or is without a reasonable basis. No deficiencies noted at this time. Copy of report provided to the facility