Complaint·April 14, 2023

A repayment amount of an "Entrance Fee" shall be received within fourteen(14) calendar days after Varenna relets former resident's apartment/casita to a new resident who has executed a Residence Agreement and paid the applicable Entrance Fee for the former resident's unit. This information was in the contract of resident(R1) reviewed on page seven(7) regarding Termination by Resident After Cancellation Period/Repayment Amount. The statutes of the continuing care contracts speak to Entrance Fees specifically, and other fees but not specifically to a due refund of a monthly fee. The continuing care facility may choose to refund the monthly fee/rent separately and/or refund the monthly fee due, along with the Entrance Fee repayment to the resident/responsible party. Per the LPA's review of resident records, resident(R2) paid the entrance fee on 4/4/23, on former resident's(R1's) unit, as well as signing an agreement/contract regarding the unit; A repayment of former resident R1's entrance fee went out to the responsible party on 4/13/23, and a complete due refund payment of the monthly fee was sent to the responsible party on 4/7/23- both checks were sent by FedEx.mail. With regards to the allegation of “ Facility not providing due refunds in a timely manner ”. LPA reviewed records, conducted interviews with various parties regarding refunds, and reviewed resident contracts, and refund documentation of fees recently sent out to former resident's responsible party. The information obtained in this investigation didn't support that a violation of regulations/health & safety code had occurred. Based on the interviews, record/document reviews, and related information obtained during the investigation, the allegation facility not providing due refunds in a timely manner is UNFOUNDED. We have found that the complaint allegation(s) are/were unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. No deficiencies cited during today’s visit. Exit interviews were conducted.