complaint·September 3, 2021

Licensing Program Analyst Willis arrived unannounced to deliver finding regarding the above complaint allegations and met with Administrator, Maria Cortes. During investigation. LPA conducted interviews and reviewed documents. Complaint alleges that a facility staff forcibly pulled a resident from bed and left them on the ground. Additionally, the complaint alleges that the staff is “mean” to the resident, threatens them and handles them roughly. Information obtained from interviews and document review was not always consistent with the alleged incident date changing as well as the people involved. Based on police report obtained, a physical exam was done of the resident following the alleged incident and no bruising or swelling was observed. Staff deny yelling at residents or treating them roughly. A finding that the complaint allegations that a staff member inappropriately handled resident in care, left resident on the floor after pulling them out of bed and verbally threatened resident was unsubstantiated meaning that although the allegation may have happened there is not a preponderance of evidence to prove that the allegation occurred. We have therefore dismissed the complaint.