complaint·October 19, 2022

Continued from LIC9099 Staff did not maintain resident’s hygiene - Complaint alleges that resident was not bathed during their stay in the facility. Interview with involved individual indicated that showers were not requested by the resident or offered by staff. Per staff interviews and progress notes, resident refused showers. Two staff recalled resident receiving a sponge bath during their stay. Resident not administered medication as prescribed – Complaint alleges that resident was not given reminders by staff to take their medication and stay with resident until their medications were taken. Per Resident’s physician’s report, resident was able to store and administer their own medication. Per staff interviews, the medication was stored in R1’s room and staff would bring the medication to the resident where R1 administered it themselves. Interview with involved resident indicated that staff administered their injectable medication, but staff denied this. Per the Personal Service Assessment dated 5/20/2022 staff attention or physical assistance while taking medications is needed however it goes on to indicate that resident does not need staff attention during administration of injectable medication, does not need staff to administer injection or supervise or perform blood sugar monitoring. Resident’s laundry was missing – Complaint alleges that the resident’s laundry went missing for multiple days, including their bed linens. Interviews indicate that a basket of clothes was picked up by the laundry staff because they assumed it was dirty clothes as the clothes were unfolded. Per interviews, the clothes were returned by the following day. Staff interviews do not recall a time when resident did not have linens on their bed and indicate laundry is completed within 24 hours. A finding that the complaint allegations staff left resident soiled in urine and feces causing resident to have a rash and UTI, staff did not maintain resident’s hygiene, resident not administered medication as prescribed and resident’s laundry was missing were unsubstantiated meaning that although the allegations may have happened there is not a preponderance of evidence to prove that the allegation occurred. No deficiencies cited during this inspection. Continued from LIC9099 The allegation that Staff are not responding to call buttons is Substantiated. A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. Deficiencies cited from the California Code of Regulations, Title 22, Division 6 of California Regulation. Appeal rights given. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties.