complaint·November 30, 2023

Licensing Program Analyst Bertozzi arrived unannounced to deliver findings regarding the above complaint allegation and met with Robert Alvarado. Facility failed to respond to resident's pendant/call button/phone calls - Complaint alleges that a resident pushed their pendant but staff did not respond. LPA confirmed through document review that there have been multiple occasions where residents' pendants were not responded to. A Civil Penalty in the amount of $250 is being assessed for repeaiting regulation 87411(a) more than once in a 12 month period. Based on record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) are found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division & Chapter number), are being cited on the attached LIC 9099D. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties.