complaint·March 5, 2025

Continued from 9099... Of those 192 times, the wait time until someone arrived to help were: · 41 waited between 15 minutes and 30 minutes, · 17 waited between 30 minutes and 44 minutes, and · 42 never got a response Additionally, on average, the residents pressed their pendant call button between 4-9 times on each occurrence of pressing it. Administrator advised they are actively working with staff to bring response times down and address the needs of residents in a timely manner. Based on LPA interview and record review, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6 Chapter 8, are being cited on the attached 9099D. Complaint alleges staff left resident in soiled incontinence briefs for an extended period of time. During investigation, LPA interviewed eight [8] residents. Of the eight residents interviewed, two [2] residents wear incontinence briefs and require staff assistance to manage and change their briefs. Both residents report that they have have to wait long periods of time before staff arrives to change their briefs. Both residents report that on least two occasions they waited over an hour for staff to arrive, after they notified staff they needed to be changed. Based on LPA interview, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6 Chapter 8, are being cited on the attached 9099D. Deficiencies cited from the California Code of Regulations, Title 22, Division 6 of California Regulation and the Health and Safety Code. Appeal rights given and discussed with Administrator. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted with Administrator and a copy of this report was given .