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Inspection visit

complaint

LE ELEN MANOR, INC.IVLicense 4968032591 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

Licensing Program Analyst (LPA) Cuadra arrived unannounced to conduct a complaint investigation and deliver findings regarding the above allegations and met with Janet Hermogenes, Licensee. Regarding allegation of staff is threatening the residents while in care. Per the reporting party who was anonymous, the Licensee has been complaining about the hygiene of several of the residents, by threatening to begin bathing them by themselves against their will if they do not improve their hygiene to their standards, at times claiming that they have bathed at least one male at one of their other facilities. Based on LPA’s interviews conducted with residents (R3), it was revealed that the Licensee have commented of the smell of the residents and told them that if they not bath, they would be made to bath. According to the Licensee, residents are allowed to take a bath anytime, there is no set schedule, and they don’t force anybody to take a bath if they refuse to do so, but licensee confirmed that there had been threats made to the residents due to their smell at that time. A complaint about Licensee threatening all the residents related to food services see complaint # 21-AS-20241125153637. The preponderance of evidence standard has been met; therefore, the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6, Chapter 8), is cited on the attached LIC 9099D. Appeal Rights Given. The Department will review information obtained to determine if any further action is needed.

Citations

1 citation recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 1569.269(a)(10)Type A

    §1569.269 Enumerated rights; severability (a) Residents of RCFE shall have all of the following rights: (10) To be free from neglect, financial exploitation, involuntary seclusion, punishment, humiliation, intimidation, and verbal, mental, physical, or sexual abuse. This requirement has not been met as evidence by: Based on interviews with residents and staff, the Licensee have commented of the smell of the residents, which poses an immediate risk to the health and safety of clients in care.

FAQ · About this visit

Common questions about this visit

What happened during the February 19, 2025 inspection of LE ELEN MANOR, INC.IV?

This was a complaint inspection of LE ELEN MANOR, INC.IV on February 19, 2025. 1 citation were issued: 1 Type A (serious).

Were any citations issued to LE ELEN MANOR, INC.IV on February 19, 2025?

Yes, 1 citation was issued (1 Type A, 0 Type B). The first citation was for: "§1569.269 Enumerated rights; severability (a) Residents of RCFE shall have all of the following rights: (10) To be free ..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.