Complaint·September 26, 2022

Per Licensee and the Administrator, progress notes on residents are documented and all staff are updated coming on shift, and by an all staff only group text; If there are any pictures with the text these would not be inappropriate pictures of the client. Per interviews with staff, the group text is for staff only and staff state that it is so everyone is on the same page regarding all residents current needs and/or concerns, and they have not observed any inappropriate items in the text. Per interviews with staff, staff deny that they are speaking to residents inappropriately. All staff have personal rights training and elder abuse training per records review. Per LPA interviews , and record reviews, the allegations of staff do not provide residents with a reasonable level of personal privacy, staff are not adequately trained for the job they are assigned, and staff speaks inappropriately to residents in care, are unsubstantiated. Based on the Departments investigation, interviews, file reviews, there is insufficient information to prove or disprove the allegations. Although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegations are unsubstantiated. No deficiencies and/or citations issued today. Exit interview conducted with Licensee Mera Shaunessey, and Administrator Tosha Sisneros.