Complaint·September 25, 2023

Per interviews with staff, and review of records, facility does have visiting hours, which are adjusted as needed for residents on hospice care. R1 was admitted into care, and responsible party asked that there be no visitors right away so the resident could get settled in. Per staff interviews, R1 had visitor(s)/visitation come in to see them; Staff deny that they didn't allow any visitors to R1. Per interviews and record reviews, staff had a resident care plan in place, and all staff were trained in resident's care needs. Staff stated the resident was well cared for, and appropriately dressed as needed. Facility staff stated they cared for the resident's needs till they passed. Hospice agency care plan was in place, and staff were working with hospice agency ensuring resident's needs were being met. There is differing information from parties interviewed, records reviewed, and information provided by reporting party to the Department. The investigation didn't obtain any information and/or documentation that supported violations having occurred. Based on the interviews, record/document reviews, and related information obtained during the investigation, the allegations, " staff prevented resident from having visitors and facility staff did not adequately dress the resident" are Unsubstantiated, meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. No deficiencies cited. Exit interview was conducted with the Administrator.