complaint·October 24, 2023

Continue from LIC9099... Although, two different handymen have been contacted previously to fix the door, and they were not able to fix it, mainly because they don’t see the problem. Based on records provided by the facility, there is receipt# 664164 dated 10/1/2023 for door maintenance. Repair company has verified that service was performed at the facility’s front door and stated that the plate for door latch needed was replaced, because it was loose, redrill new holes, put new screws and reattach the plate. However, the problem might show up soon when the winter comes, and the moisture expands the wood of the door, because they only did a quick fix of the door. The preponderance of evidence standard has been met, therefore the above allegation of Facility is not ensuring safety of residents in care is found to be SUBSTANTIATED. The Health and Safety Code cited on the attached LIC 9099D. Appeal Rights Given