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Inspection visit

complaint

RIDGES AT HEALDSBURG, THELicense 496803751
Clean visit · 0 citations

Inspector’s narrative

What the inspector wrote

Licensing Program Analyst (LPA) Robert Frank and arrived unannounced to initiate a Complaint Investigation and deliver findings regarding the above allegation and met with facility Administrator Brandee Rodriguez. Complaint alleges the facility does not have adequate staffing to meet the needs of residents in care. Complainant states that only one direct care provider is scheduled per shift in Memory Care Building 2 and Assisted Living, but the care needs of residents require at least two (2) staff be present, as some residents require a two (2) person assist and some resident’s behaviors require at least two (2) staff members, as one (1) staff member is needed solely for the purpose of redirecting the residents with disruptive and or aggressive behaviors. The same allegation of Inadequate Staffing was filed with Community Care Licensing on 6/25/2025. This same allegation on complaint control #21-AS-20250625095039 was found to be substantiated and a citation was issued. As such, this complaint will be found UNSUBSTANTIATED.

Citations

2 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 1569.625(b)(2)Type B

    1569.625 Staff training... (b)(2) In addition to paragraph (1), training requirements shall also include an additional 20 hours annually...This requirement was not met by licensee as evidenced by:Based on LPA record review, the licensee did not comply with the section cited above in that Staff Member S1 did not complete the one hour (1) monthly training for 5/2025 & 6/2025 as required by the Stipulation and Waiver; and Order dated, 6/30/2022 which poses an potential health, safety or personal rights risk to persons in care.

  • 1569.269(a)(6)Type A

    Enumerated rights... a)Residents...shall have all of the following rights:(6) To care, supervision, and services that meet their individual needs...delivered by staff that are sufficient in numbers, qualifications, and competency to meet their needs. This requirement was not met by licensee as evidenced by Based on record review and interviews the licensee did not comply with the section cited above in that staffing in MC2 & AL is not sufficient per resident care needs including but not limited to requiring a two person assist, which poses a immediate health, safety or personal rights risk to persons in care.

FAQ · About this visit

Common questions about this visit

What happened during the July 24, 2025 inspection of RIDGES AT HEALDSBURG, THE?

This was a complaint inspection of RIDGES AT HEALDSBURG, THE on July 24, 2025. The inspection found no deficiencies and no citations were issued.

Were any citations issued to RIDGES AT HEALDSBURG, THE on July 24, 2025?

No citations were issued during this inspection. The facility was found to be in compliance with all applicable regulations.

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.