Follow-up·October 30, 2025

At approximately 8:40 AM, Licensing Program Analyst (LPA) Robert Frank arrived unannounced to conduct a Case Management visit related to record keeping at the facility. On 10/23/2025 while conducting a complaint investigation LPA requested documentation for a former resident (resident R1) of the facility. After asking for the documentation, LPA was informed that the documentation was not available as the new management company, Brightwater, has been removing data from the facility computers and that they no longer had access to certain record keeping systems. LPA informed the facility Executive Director of California Code of Regulations (CCR) 87506 Resident Records that stated that facilities must maintain original records or photographic reproductions of records for three (3) years following the termination of service to the resident. LPA was informed by the facility Executive Director that paper copies of records will be created and kept at the facility. As of today, the requested documentation has not been provided by the facility. The facility is being cited for not maintaining R1’s records on site per regulations. Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiency, on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment. Exit interview conducted. Copy of report, LIC-809D, Plan of Corrections, 811 Confidential Names and Appeal Rights discussed and provided to Executive Director Rodriguez. Signature on form confirms receipt of documents.