complaint·October 7, 2021

R1 was noted to have some bone fractures-rib fractures. Resident was discharged back to the facility on 6/23/21; R1 was sent back out to the hospital ER 6/24/21 due to low oxygen saturation. From 6/24/21, the resident remained hospitalized for needed care, and was discharged to skilled nursing care for rehabilitation needs. Per interviews with facility staff, and per record reviews, the resident did not receive a written notice of eviction verbally or written; Staff stated they did not give a verbal eviction notice to the resident/responsible party but that there was discussion that the resident should receive skilled nursing care as needed, and would be reassessed prior to discharge from skilled nursing care to ensure residents needs could be met by the facility. Per record review there was no letter of eviction notice in R1's file. Based on the interviews, record/document reviews, and related information obtained during the investigation, the allegations, Resident was not accepted back into the facility after being sent out to the hospital, Resident received an illegal eviction, are Unsubstantiated. Although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation(s) are Unsubstantiated. No deficiencies.. Exit interview was conducted Per staff, the check was provided to the responsible party; The staff stated that they were aware the refund check should have been provided back to the resident/responsible party sooner than it had been. Staff stated the refund had been requested more than once from the facility's home office. The resident's belongings were out of the facility by 7/22/2021 per record review. Staff stated that they have had a meeting with all parties, and will be refunding an additional amount of $494.76 after discussing care services with the responsible party and agreeing to a refund of monies. This will be provided to the resident /responsible party as soon as received. At this time the due refund of $2,232.88 has been provided to the responsible party as required. Based on LPA interviews, and review of information obtained, the investigation has revealed that the allegation of, Due refund owed to the resident/responsible party is ubstantiated. Due to the substantiation of the allegation, a deficiency will be cited today-see LIC9099D. The preponderance of evidence standard has been met, therefore the allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6, Chapter 8), is being cited. Deficiency cited. Exit interview conducted. Appeal Rights Given.