Complaint·February 23, 2026

The LPA reviewed nine (9) staff files, consisting of resident care associates, and medication- technicians, who are also care associates as needed. All staff had required first aid certification, and CPR certification. Staff had required training. All staff had criminal record clearance as required. LPA reviewed three (3) resident files, including care plans, incidents, and medication records. LPA reviewed three resident files, including care plans, incidents, medical records, and medication/MAR records. Medications are being provided to residents as prescribed. Staff have medication training as required. Staff have caregiver training as required. Per review of records, and interviews conducted, there was no information obtained to support alleged violations had occurred. Based on LPAs observations, record reviews, interviews with staff, and information obtained from other related party(s) there is insufficient information to prove or disprove the allegations of "medications are not provided to the residents as prescribed", "due to lack of staffing, residents needs are not getting met timely", and "staff do not have required training". Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. No deficiencies cited. Exit interview conducted with Omar Mendoza.