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Inspection visit

complaint

LIVE OAK REST HOMELicense 4968038111 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

Licensing Program Analyst (LPA) Cuadra conducted a complaint investigation regarding the above allegation. Licensee was out of town unable to come to the facility but was available via phone and gave authorization to staff to sign the report. LPA reviewed resident and facility records and interviewed Licensee. Per Reporting party, Resident (R1) passed away on April 9, 2025, and they removed R1’s belongings as of April 14, 2025. According to the admission agreement, the licensee agrees to refund any fees within 15 days paid in advance covering the time after the residents’ items have been removed. Based on interviews conducted by LPA with the Licensee it was confirmed that R1's personal belongings were removed from the room, and they agreed with R1’s responsible party to round down the refund to $3000, but according to the Licensee there have been some pinches. However, Licensee stated that the facility will be issuing the refund to R1’s responsible party by not later than September 15, 2025, and it was communicated to R1’s responsible party on 8/27/25 via phone. A balance is still due to be paid to responsible party/authorized representative for the remaining days. The preponderance of evidence standard has been met; therefore, the above allegations are found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6, Chapter 8), is being cited on the attached LIC 9099D. Appeal Rights given.

Citations

1 citation recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 1569.652Type B

    1569.652 Termination of admission agreement upon death of resident; removal of resident’s property; refund of fees paid; notice of contract termination and refunds.This requirement was not met as evidenced by*** Based on LPA's record review and interview with Licensee, the facility failed to ensure R1's responsible party received a refund in the amount of $3000 based on facilitys own admission agreement in compliance with Title 22 which poses a potential health and safty risk to residents in care.

FAQ · About this visit

Common questions about this visit

What happened during the August 28, 2025 inspection of LIVE OAK REST HOME?

This was a complaint inspection of LIVE OAK REST HOME on August 28, 2025. 1 citation were issued: 1 Type B.

Were any citations issued to LIVE OAK REST HOME on August 28, 2025?

Yes, 1 citation was issued (0 Type A, 1 Type B). The first citation was for: "1569.652 Termination of admission agreement upon death of resident; removal of resident’s property; refund of fees paid;..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.