complaint·February 2, 2024

Continued from 9099... Facility is not providing a comfortable environment - Complaint alleges that facility elevators in all ten buildings are not operational. Additionally, residents are having issues with HVAC fans in their private rooms that run all the time and cannot be manually turned off, which allows cold air to flow in from outside. Per complaint, the HVAC system makes a loud whistle/whirring noise, causing some residents to not be able to sleep. Also, the thermostats in most rooms are not working or are too complex for residents to operate, resulting in residents not having heat in their rooms. Some were provided with temporary space heaters. LPA and LPM confirmed through the staff interviews on 12/29/2023 that the HVAC in Meadows building does have sound issues and that the problem was identified as being due to insufficient springs on the roof. It was communicated to CCL staff on 12/29/2023 that the HVAC springs are on order and the facility is waiting for the shipment to arrive. Per staff interview conducted today, the springs have not arrived and there is not estimated time of arrival for the springs. The sound issues have been present since the residents moved in. The temperature in residents units is a known issue. Per staff interview some units are still having issues with temperature, however the facility have provided space heaters for some and installed a more traditional heating thermostat to work in conjunction with existing thermostat, in order to mitigate thermostat error. Based on LPA and LPM observations and interviews which were conducted, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division & Chapter number, are being cited on the attached LIC 9099D. Deficiencies cited from the California Code of Regulations, Title 22, Division 6 of California Regulation and the Health and Safety Code. Appeal rights given and discussed with Licensee. Failure to correct the deficiency and/or repeat deficiencies within a 12 month period may result in civil penalties. Exit interview conducted with Administrator and a copy of this report was given.