complaint·May 4, 2022

Licensing Program Analyst Willis arrived unannounced to conduct a complaint investigation regarding the above mentioned complaint allegation and met with Licensee, Larona Farnum and Acting Administrator, Rachael Lanham. Complaint alleges that the facility does not have a certified administrator. Administrator, David Uballez has recently left this facility to work in another facility owned by the Licensee. Licensee is currently completing the Change of Administrator paperwork for the current Acting Administrator, Rachael Lanham who is currently working full time at the facility. Licensee is also working in the facility two days per week to assist in the transition. Acting Administrator and Licensee have active Administrator Certificates. This agency has investigated the complaint alleging that facility Administrator is not qualified due to not having an administrator certificate. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.