complaint·November 3, 2022

LPA observed resident in care to be clean, and observed staff helping feed the resident as needed. Resident may also feed themselves at times.Resident does have a care plan in place, including professional medical care services that are being provided by Hospice Agency. Medication assistance is provided, and resident is given water/liquids to swallow pills. Resident on incontinent services plan per review of records. Resident is observed by hospice agency staff and there are no noted concerns in hospice progress notes regarding resident care needs not being met. Per interviews with staff, and other interested parties there is differing information regarding staff yelling at the resident(s)-no sufficient information obtained to support the allegations. Based on record reviews, interviews conducted, and information obtained, there is no evidence to support the violations occurred. The allegations of " Staff do not provide proper medication assistance to resident , Staff yells at residents , Staff do not maintain a conformable facility temperature for residents, Staff do not provide proper incontinence care to the resident, Staff did not provide needed services to the resident regarding resident's meals, Food preparation area is unsanitary" are UNSUBSTANTIATED, meaning that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No deficiencies cited regarding these allegations. Exit interviews were conducted with Administrator Estelita Guzman.