complaint·September 9, 2024

R1's needs are met, and resident is provided care services per care plan,Per interviews with staff, the residents are assisted out of bed and brought out of their rooms to the dining table and/or the living room. If a resident says no to getting out of bed, the staff will try again after a few minutes. The residents will usually get up and out of bed for awhile throughout the day as wanted. Staff stated they don't neglect the residents, the residents are cared for. Staff stated that they do activities with the residents getting them up from bed, grooming, feeding, medications, activities and hygiene care. R The facility does have a dementia plan of operation, and is able to care for dementia residents. Interviews with staff, and other related parties, revealed that there are activities offered, and some residents will join in if wanting to. Staff deny that they speak inappropriately to residents in care; Interviews with other related parties, stated the staff don't speak inappropriately to residents. Staff S1 stated they have never left the facility unattended, there is always a staff working. S1 stated they deny ever having left the facility with no staff at any time. The interviews and record reviews didn't provide information that supported violations had occurred regarding the allegations. Per interviews with one of the Conservators, the care home was an emergency placement for R1, and resident was to move out to another facility when it became available. R1 transferred out 5/17/24 to a new facility. It was found that there is differing information obtained in the investigation regarding the allegations that "staff are not providing care needs to residents, staff leaves residents in bed for extended periods, staff are not providing activities for residents in care, staff are speaking inappropriately to the resident, staff leaves residents unattended". There was no information obtained that supported that a violation had occurred. Based on the interviews, record/document reviews, and related information obtained during the investigation, the allegations are/is Unsubstantiated, meaning that although the allegation (s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No deficiencies cited. Exit interview was conducted with the Administrator Monicah Gacegu.