complaint·October 1, 2021

LPA interviewed some residents of the facility individually regarding facility's food service/meals; The resident interviews revealed that the facility food was well made, tasted good, and was fresh food being served at the facility. There were a mix of views on time wait for meals being delivered to them during dining service, there were times of 15 minutes to about 20/30 minute waits for food orders; Each of these residents did state that the food is cooked to order and fresh. Some interviewed stated that if something is cooked fresh it is going to take about 15 to 20 or so minutes, and they don't have a concern about the wait time. LPA did not find any information from the interviews and/or records review that proved residents are not receiving adequate food service. Based on LPAs observations, record reviews, interviews with staff, and other interested parties/residents, there is insufficient information to prove or disprove the allegation of Staff not providing adequate food services to residents. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated. Exit interview conducted with Derrick Whitacre, Administrator. No citations/No deficiencies.